Exam Room Wallboard: Transforming a minimum viable product into a flagship
The Outcome Health Wallboard began its life as a minimum-viable product to give doctors the power of interactive diagrams to explain concepts to patients. These initial diagrams were rudimentary: they were presented as a series of static images that could be cycled through to see an anatomical model from multiple directions.
The content roadmap for the Wallboard was twofold: We were slated to add significantly more models, and this new content would take the leap to full 3D, in many cases with additional interactive features such as showing the progression of a condition. It quickly became clear that the original experience, with its simple, pop-up list and slideshow controls, would not scale.
Working closely with the VP of product experience, the Wallboard’s product manager, and the engineering team, I designed and prototyped an extensive series of navigation systems to handle the influx of anatomical and condition models. I generally worked at a high level of fidelity for these, partly to sell the concepts internally, and partly to start defining a design language for the product.
In parallel with navigation, I iterated on a control format that would allow users to manipulate different types of 3D models in a consistent way. When a model had distinct states, for instance, such as a progressing condition, the controls would adopt a pagination metaphor, Meanwhile, a model with a looping animation would show a play/pause button with a control to scrub through the frames.
We launched the new version of the Wallboard software to acclaim from our clinical partners.